Required Documents for Vehicle Rental
- Original Valid Driving License (issued by any Indian state).
- Passport (if Driving License is not available).
Note: All documents will be verified by the Jeevika team before approval.
Age Requirements
- Cars (5-Seater): Minimum age 23 years
- Cars (7-Seater): Minimum age 25 years
- Bikes & Scooters: Minimum age 18 years
Cancellation & Refund Policy
- Non-Refundable Reservations: Reservations made within 72 hours or for luxury/specialty vehicles.
- Cancellation Fee:
- 50% of the deposit will be deducted if booking is cancelled after confirmation.
- Same-day cancellations or no-show: Full 1-day rental amount will be charged.
- If the vehicle is returned before the confirmed booking end date, the unused rental amount will not be refunded. Once the booking is confirmed, the rental period is reserved exclusively for the customer.
Rental Extension & Late Return
- Extensions must be requested at least 48 hours in advance.
- Subject to availability. Standard rental charges apply (no discounts).
- Vehicle condition must be verified via photos and videos before extension.
Fuel Policy
- Vehicle must be returned with same fuel level as when rented.
- Additional fuel provided will not be refunded.
- Refueling cost will be charged if returned with less fuel.
City Limits for Scooters
- Scooters are only for use within city limits.
- Penalty of Rs. 1,000 if used beyond permitted area.
Vehicle Cleanliness & Maintenance
- Standard Wash Charge: Rs. 100 (on rental day).
- FOR THAR ROXX & INNOVA CRYSTA CAR WASH : Rs. 300.
- Excessive Dirtiness: Rs. 400–500 based on market rates.
Driver’s License Requirements
- Original Driving License must be submitted at the time of rental.
- In emergencies, Passport or RC may be accepted.
- Deposit amount varies based on documents submitted.
Speed Limits & Over-Speeding Penalties
- Cars: 100 km/h
- Bikes: 80 km/h
- Scooters: 60 km/h
Speed alerts will incur fines based on severity.
Damage Charges
- 5-Seater Car: Up to Rs. 40,000
- 7-Seater Car: Up to Rs. 60,000
- THAR ROXX & INNOVA CRYSTA: Up to Rs. 1,00,000
- Scooter: Up to Rs. 20,000
- Expensive Bikes (e.g., Royal Enfield): Up to Rs. 40,000
Market rates and insurance will determine final costs.
- Damage not due to wear and tear will be charged.
- Seat Cover Tear: Replacement cost applies.
- Minor stitching defects: Not chargeable.
- Missing accessories or parts: Charged at market value.
Excess Mileage Charges
| Vehicle Type | Daily Limit | Extra Charges per KM |
|---|---|---|
| Scooter | 150 km | Rs. 5/km |
| Bike | 250 km | Rs. 6/km |
| 5-Seater Car | 250 km | Rs. 8/km |
| 7-Seater Car | 250 km | Rs. 9/km |
| THAR ROXX | 250 Km | Rs. 12/Km |
| INNOVA CRYSTA | 250 Km | Rs. 12/Km |
Security Deposit
| Vehicle Type | Refundable Deposit |
|---|---|
| Scooter | Rs. 500 |
| Bike | Rs. 1,000 |
| 5-Seater Car | Rs. 3,000 |
| 7-Seater Car | Rs. 5,000 |
| INNOVA CRYSTA | Rs. 15,000 |
| THAR ROXX | Rs. 15,000 |
Refunds processed within 1–7 working days post vehicle inspection.
Delivery & Handover Process
- Lessee must be present for pickup and return.
- Inspect the vehicle before taking possession.
- Damages must be reported immediately with photos.
Final Usage Terms
- Late Returns: Double the hourly rate will be charged.
- Smoking Penalty: Rs. 1,000
- Pets Not Allowed: Rs. 500 fine if violated.
- Clutch Plate Damage: Rs. 9,999
- Number Plate Damage: Rs. 500
- Accessory Loss/Damage: Full replacement cost charged.
- Traffic Fines: User must pay and report to Jeevika immediately.
Serious Damage & Accident Penalties
Flat fine of Rs. 60,000 applies if any of the following occurs:
- Airbag Deployment
- Vehicle Rollover
- Engine Seizure
- Hydrostatic Lock
- Underchassis Damage
- Tampering of Vehicle Systems (GPS, Odometer, etc.)
FIR/NOC and original license required in case of accident.
Rental Conditions & Prohibited Use
- Only the lessee may drive the vehicle.
- Driving under influence or for illegal activities is strictly prohibited.
- No participation in rallies or competitions.
- No beginner or inexperienced riders.
Fuel & Maintenance Responsibility
- Fuel is not included in rental price.
- Vehicle will have fuel sufficient to reach the nearest pump.
- Customer must check engine oil and report any mechanical issues.
Helmet Policy
- One helmet per rider is provided.
- Additional helmet: Rs. 50 per 24 hours.
Booking Confirmation
- Sent via SMS or voice call post payment.
- Payment confirms acceptance of all terms and conditions.
Overtime & Drop-Off
- Overtime = Late Hours x Double the Hourly Charges
- Lessee must inform 2 hours before end of contract for handover.
Jeevika Rights & Recovery
- Jeevika reserves the right to fine, block users, or refuse bookings.
- Legal actions may be taken in case of violations or non-payments.
- Third-party recovery agents may be used if necessary.
