• Timings: 8 AM - 9:30 PM

Required Documents for Vehicle Rental

  • Original Valid Driving License (issued by any Indian state).
  • Passport (if Driving License is not available).

Note: All documents will be verified by the Jeevika team before approval.

Age Requirements

  • Cars (5-Seater): Minimum age 23 years
  • Cars (7-Seater): Minimum age 25 years
  • Bikes & Scooters: Minimum age 18 years

Cancellation & Refund Policy

  • Once a customer confirms a booking and pays the applicable booking amount/deposit, the requested vehicle is reserved exclusively for the customer for the confirmed rental dates and times.
  • After confirmation, we block the vehicle from being offered or rented to other customers for the entire reserved period. Therefore, the customer is expected to strictly follow the confirmed pickup and return dates and times.
  • NO DATE CHANGE AFTER BOOKING CONFIRMATION
  • Once a booking has been confirmed and the vehicle has been reserved, the booking dates cannot be changed, postponed, advanced, shortened, or transferred to another date at the customer’s request.
  • Customers are requested to carefully confirm their travel plans before making a booking.
  • A request to change the rental dates after confirmation will be treated as a cancellation of the original booking and a new booking, subject to vehicle availability and applicable charges. The original booking amount will not automatically be transferred to the new dates.
  • LATE PICKUP
  • The customer must collect the vehicle at the exact pickup date and time mentioned in the booking confirmation.
  • If the customer arrives late for pickup due to flight delays, train delays, traffic, personal reasons, changes in travel plans, delayed arrival, or any other reason attributable to the customer, the rental period will continue from the originally confirmed pickup time.
  • No refund, discount, adjustment, or extension will be provided for unused time caused by the customer’s late arrival.
  • Example: If a vehicle is booked from 10:00 AM and the customer collects it at 2:00 PM, the rental period will still be calculated from 10:00 AM.
  • EARLY RETURN / RETURNING THE VEHICLE BEFORE THE BOOKED TIME
  • If the customer returns the vehicle earlier than the confirmed return date or time, the unused rental period will not be refunded.
  • Once the vehicle has been reserved for the confirmed rental period, the customer is responsible for the agreed rental charges for that reservation, regardless of whether the vehicle is actually used for the entire booked period.
  • CUSTOMER-SIDE CHANGES OR PROBLEMS
  • No refund or rental adjustment will be provided for unused rental time arising from circumstances on the customer’s side, including but not limited to:
  • • Change in travel plans
  • • Change of flight or train schedule
  • • Flight/train cancellation or delay
  • • Personal or family reasons
  • • Change of itinerary
  • • Change of accommodation
  • • Change of destination
  • • Personal emergency
  • • Failure to arrive on time
  • • Deciding not to use the vehicle
  • • Returning the vehicle earlier than booked
  • • Any other reason attributable to the customer
  • CANCELLATION AFTER CONFIRMATION
  • Once the booking is confirmed and the vehicle has been reserved, cancellation by the customer will be subject to the applicable cancellation policy communicated at the time of booking.
  • Because the vehicle is blocked specifically for the customer, we may be unable to rent it to another customer during the reserved period. Therefore, cancellation after confirmation may result in forfeiture of the applicable booking amount/deposit or cancellation charges.
  • VEHICLE AVAILABILITY
  • Date changes, extensions, or replacement bookings are always subject to vehicle availability. The company is not obligated to provide the same vehicle on a different date after the original booking has been confirmed.
  • NO AUTOMATIC TRANSFER OF BOOKING
  • A confirmed booking cannot be automatically transferred to another person, another vehicle, or another date without prior approval from the company.
  • Any approved change will be subject to availability and applicable charges.
  • REFUNDS
  • Refunds, where applicable, will be processed strictly according to the company’s cancellation and refund policy.
  • No refund will be provided for unused rental days or hours resulting from customer-side delays, late pickup, early return, change of plans, or failure to use the vehicle during the reserved period, except where required by applicable law or expressly approved by the company.
  • CUSTOMER RESPONSIBILITY
  • By confirming a booking, the customer acknowledges that they have reviewed and accepted the confirmed pickup date, pickup time, return date, return time, vehicle, rental duration, and applicable charges.
  • Once the booking is confirmed, the customer agrees to these Booking, Date Change, Cancellation & Refund Terms.
  • By making the booking/payment, the customer confirms that they have understood and accepted these terms.
  • Cancellation Fee:
    • Cancellation Policy
    • If the booking is cancelled after confirmation, 1 day’s rental amount will be deducted.
    • Same-day cancellations or no-show: Full 1-day rental amount will be charged.
    • If the vehicle is returned before the confirmed booking end date, the unused rental amount will not be refunded. Once the booking is confirmed, the rental period is reserved exclusively for the customer.

Rental Extension & Late Return

  • Extensions must be requested at least 48 hours in advance.
  • Subject to availability. Standard rental charges apply (no discounts).
  • Vehicle condition must be verified via photos and videos before extension.

Fuel Policy

  • Vehicle must be returned with same fuel level as when rented.
  • Additional fuel provided will not be refunded.
  • Refueling cost will be charged if returned with less fuel.

City Limits for Scooters

  • Scooters are only for use within city limits.
  • Penalty of Rs. 1,000 if used beyond permitted area.

Vehicle Cleanliness & Maintenance

  • Standard Wash Charge: Rs. 100 (on rental day).
  • FOR THAR ROXX & INNOVA CRYSTA CAR WASH : Rs. 300.
  • Excessive Dirtiness: Rs. 400–500 based on market rates.

Driver’s License Requirements

  • Original Driving License must be submitted at the time of rental.
  • In emergencies, Passport or RC may be accepted.
  • Deposit amount varies based on documents submitted.

Speed Limits & Over-Speeding Penalties

  • Cars: 100 km/h
  • Bikes: 80 km/h
  • Scooters: 60 km/h

Speed alerts will incur fines based on severity.

Damage Charges

  • 5-Seater Car: Up to Rs. 40,000
  • 7-Seater Car: Up to Rs. 60,000
  • THAR ROXX & INNOVA CRYSTA: Up to Rs. 1,00,000
  • Scooter: Up to Rs. 20,000
  • Expensive Bikes (e.g., Royal Enfield): Up to Rs. 40,000

Market rates and insurance will determine final costs.

  • Damage not due to wear and tear will be charged.
  • Seat Cover Tear: Replacement cost applies.
  • Minor stitching defects: Not chargeable.
  • Missing accessories or parts: Charged at market value.

Excess Mileage Charges

Vehicle TypeDaily LimitExtra Charges per KM
Scooter150 kmRs. 5/km
Bike250 kmRs. 6/km
5-Seater Car250 kmRs. 8/km
7-Seater Car250 kmRs. 9/km
THAR ROXX250 KmRs. 12/Km
INNOVA CRYSTA250 KmRs. 12/Km

Security Deposit

Vehicle TypeRefundable Deposit
ScooterRs. 500
BikeRs. 1,000
5-Seater CarRs. 3,000
7-Seater CarRs. 5,000
INNOVA CRYSTARs. 15,000
THAR ROXXRs. 15,000

Refunds processed within 1–7 working days post vehicle inspection.

Delivery & Handover Process

  • Lessee must be present for pickup and return of the vehicle.
  • Lessee must inspect the vehicle thoroughly before taking possession.
  • Any existing damage or issue must be reported immediately with photographs before the vehicle is taken.
  • For airport, railway station, or other designated pickup locations, the customer may be picked up from the specified location and transported to the designated vehicle handover location.
  • The vehicle may be handed over at a designated location near the airport, railway station, or other agreed location, depending on operational and parking restrictions.
  • Airport entry tolls, pickup/drop-off charges, airport parking fees, or other applicable airport-related charges shall be paid by the customer.
  • For railway station pickups or handovers, any applicable parking fees, entry charges, tolls, or other location-specific charges shall be borne by the customer.
  • Any toll, parking fee, entry fee, or other charges incurred specifically for the customer’s pickup, drop-off, or vehicle handover shall be payable by the customer.
  • Customers are responsible for any applicable charges imposed by airports, railway stations, or other third-party locations.
  • The exact vehicle handover location may be communicated to the customer before pickup and may be changed if required due to traffic, parking restrictions, security regulations, or operational requirements.

Final Usage Terms

  • Late Returns: Double the hourly rate will be charged.
  • Smoking Penalty: Rs. 1,000
  • Pets Not Allowed: Rs. 500 fine if violated.
  • Clutch Plate Damage: Rs. 9,999
  • Number Plate Damage: Rs. 500
  • Accessory Loss/Damage: Full replacement cost charged.
  • Traffic Fines: User must pay and report to Jeevika immediately.

Serious Damage & Accident Penalties

Flat fine of Rs. 60,000 applies if any of the following occurs:

  • Airbag Deployment
  • Vehicle Rollover
  • Engine Seizure
  • Hydrostatic Lock
  • Underchassis Damage
  • Tampering of Vehicle Systems (GPS, Odometer, etc.)

FIR/NOC and original license required in case of accident.

Rental Conditions & Prohibited Use

  • Only the lessee may drive the vehicle.
  • Driving under influence or for illegal activities is strictly prohibited.
  • No participation in rallies or competitions.
  • No beginner or inexperienced riders.

Fuel & Maintenance Responsibility

  • Fuel is not included in rental price.
  • Vehicle will have fuel sufficient to reach the nearest pump.
  • Customer must check engine oil and report any mechanical issues.

Helmet Policy

  • One helmet per rider is provided with the rented two-wheeler.
  • Additional helmets are available at ₹50 per helmet per 24 hours.
  • Wearing a helmet is mandatory for both the rider and pillion passenger.
  • If the rider is found riding without a helmet, a penalty of ₹1,000 will be charged by the rental company.
  • The customer is responsible for ensuring that the helmet is worn properly throughout the rental period.
  • Any traffic fines or penalties imposed by the authorities for helmet violations shall be the customer’s responsibility.

Booking Confirmation

  • Sent via SMS or voice call post payment.
  • Payment confirms acceptance of all terms and conditions.

Overtime & Drop-Off

  • Overtime = Late Hours x Double the Hourly Charges
  • Lessee must inform 2 hours before end of contract for handover.

Jeevika Rights & Recovery

  • Jeevika reserves the right to fine, block users, or refuse bookings.
  • Legal actions may be taken in case of violations or non-payments.
  • Third-party recovery agents may be used if necessary.

Address:
Srinikethana Near Bharat Godown,
3rd Cross Road, Kavoor, Mangalore 575015

Phone Number: +91 80738 20583
Email: jeevikacarrental@gmail.com

Terms & Conditions

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