Required Documents for Vehicle Rental
- Original Valid Driving License (issued by any Indian state).
- Passport (if Driving License is not available).
Note: All documents will be verified by the Jeevika team before approval.
Age Requirements
- Cars (5-Seater): Minimum age 23 years
- Cars (7-Seater): Minimum age 25 years
- Bikes & Scooters: Minimum age 18 years
Cancellation & Refund Policy
- Non-Refundable Reservations: Reservations made within 72 hours or for luxury/specialty vehicles.
- Cancellation Fee:
- 50% of the deposit will be deducted if booking is cancelled after confirmation.
- Same-day cancellations or no-show: Full 1-day rental amount will be charged.
Rental Extension & Late Return
- Extensions must be requested at least 48 hours in advance.
- Subject to availability. Standard rental charges apply (no discounts).
- Vehicle condition must be verified via photos and videos before extension.
Fuel Policy
- Vehicle must be returned with same fuel level as when rented.
- Additional fuel provided will not be refunded.
- Refueling cost will be charged if returned with less fuel.
City Limits for Scooters
- Scooters are only for use within city limits.
- Penalty of Rs. 1,000 if used beyond permitted area.
Vehicle Cleanliness & Maintenance
- Standard Wash Charge: Rs. 100 (on rental day)
- Excessive Dirtiness: Rs. 400–500 based on market rates
Driver’s License Requirements
- Original Driving License must be submitted at the time of rental.
- In emergencies, Passport or RC may be accepted.
- Deposit amount varies based on documents submitted.
Speed Limits & Over-Speeding Penalties
- Cars: 100 km/h
- Bikes: 80 km/h
- Scooters: 60 km/h
Speed alerts will incur fines based on severity.
Damage Charges
- 5-Seater Car: Up to Rs. 40,000
- 7-Seater Car: Up to Rs. 60,000
- Scooter: Up to Rs. 20,000
- Bike: Up to Rs. 30,000
- Expensive Bikes (e.g., Royal Enfield): Up to Rs. 40,000
Market rates and insurance will determine final costs.
- Damage not due to wear and tear will be charged.
- Seat Cover Tear: Replacement cost applies.
- Minor stitching defects: Not chargeable.
- Missing accessories or parts: Charged at market value.
Excess Mileage Charges
| Vehicle Type | Daily Limit | Extra Charges per KM |
|---|---|---|
| Scooter | 150 km | Rs. 5/km |
| Bike | 250 km | Rs. 6/km |
| 5-Seater Car | 250 km | Rs. 8/km |
| 7-Seater Car | 250 km | Rs. 9/km |
Security Deposit
| Vehicle Type | Refundable Deposit |
|---|---|
| Scooter | Rs. 500 |
| Bike | Rs. 1,000 |
| 5-Seater Car | Rs. 3,000 |
| 7-Seater Car | Rs. 5,000 |
Refunds processed within 1–7 working days post vehicle inspection.
Delivery & Handover Process
- Lessee must be present for pickup and return.
- Inspect the vehicle before taking possession.
- Damages must be reported immediately with photos.
Final Usage Terms
- Late Returns: Double the hourly rate will be charged.
- Smoking Penalty: Rs. 1,000
- Pets Not Allowed: Rs. 500 fine if violated.
- Clutch Plate Damage: Rs. 9,999
- Number Plate Damage: Rs. 500
- Accessory Loss/Damage: Full replacement cost charged.
- Traffic Fines: User must pay and report to Jeevika immediately.
Serious Damage & Accident Penalties
Flat fine of Rs. 60,000 applies if any of the following occurs:
- Airbag Deployment
- Vehicle Rollover
- Engine Seizure
- Hydrostatic Lock
- Underchassis Damage
- Tampering of Vehicle Systems (GPS, Odometer, etc.)
FIR/NOC and original license required in case of accident.
Rental Conditions & Prohibited Use
- Only the lessee may drive the vehicle.
- Driving under influence or for illegal activities is strictly prohibited.
- No participation in rallies or competitions.
- No beginner or inexperienced riders.
Fuel & Maintenance Responsibility
- Fuel is not included in rental price.
- Vehicle will have fuel sufficient to reach the nearest pump.
- Customer must check engine oil and report any mechanical issues.
Helmet Policy
- One helmet per rider is provided.
- Additional helmet: Rs. 50 per 24 hours.
Booking Confirmation
- Sent via SMS or voice call post payment.
- Payment confirms acceptance of all terms and conditions.
Overtime & Drop-Off
- Overtime = Late Hours x Double the Hourly Charges
- Lessee must inform 2 hours before end of contract for handover.
Jeevika Rights & Recovery
- Jeevika reserves the right to fine, block users, or refuse bookings.
- Legal actions may be taken in case of violations or non-payments.
- Third-party recovery agents may be used if necessary.
